Return and Refund Policy for Alyssa's Sweet Treats

A legal disclaimer

Last Updated: April 17, 2025

At Alyssa's Sweet Treats, we strive to delight you with our delicious, sweet treats, whether purchased at our mobile food truck, pop-up events, or through our website www.alystreats.com. We understand that sometimes things don’t go as planned, and we’re here to make it right. This Return and Refund Policy outlines the conditions under which you may request a refund or replacement for your purchase, in compliance with California law and industry best practices for the mobile food business.

If you have any questions or need assistance, please contact us at admin@alyssassweettreats.com

1. General Refund Eligibility

We offer refunds or replacements under specific conditions to ensure fairness and compliance with food safety standards. Refunds or replacements may be available if:

The product is defective (e.g., spoiled, contaminated, or not as described).
The order was incorrect (e.g., you received the wrong item or quantity).
The product was damaged during delivery (for pre-orders or deliveries only).
There was a health or safety issue (e.g., undeclared allergens not listed on our menu or packaging, subject to verification).

Due to the perishable nature of our sweet treats, we generally do not accept returns or offer refunds for reasons unrelated to quality or errors, such as:

Change of mind or personal taste preferences.
Improper storage after purchase (e.g., leaving perishable items unrefrigerated).
Consumption of the product (partial or full).

2. Timeframe for Requesting a Refund

To be eligible for a refund or replacement, you must contact us within the following timeframes:

In-Person Purchases (e.g., Food Truck or Pop-Up Events): Notify us immediately at the point of sale or within 24 hours of purchase if the issue is discovered later (e.g., a quality issue found after leaving the event).
Pre-Orders or Deliveries (via Website or Phone): Contact us within 48 hours of receiving your order to report any issues (e.g., damaged or incorrect items).

Requests made outside these timeframes may not be eligible for a refund or replacement, as perishable food items are subject to spoilage and health regulations.

To request a refund or replacement, please contact us at:

Email: admin@alystreats.com
Phone: 951-243-4271
In-Person: Speak to a team member at our food truck or event (for immediate issues).

Please provide your order details (e.g., receipt, order number) and, if possible, photos of the issue (e.g., damaged or incorrect items).

3. Refund or Replacement Conditions

Full Refunds

A full refund may be issued if:

The product is defective, spoiled, or contaminated upon receipt.
The order is incorrect or incomplete due to our error.
A health or safety issue is verified (e.g., an undeclared allergen caused harm, and we failed to disclose it).

Full refunds will be issued to the original payment method (e.g., credit card, cash) or, for in-person purchases, as a cash refund at our discretion.

Partial Refunds

A partial refund may be offered if:

Only part of the order is defective or incorrect (e.g., one item in a dozen cupcakes is damaged).
The issue is minor and does not affect the entire order (e.g., slight aesthetic damage that does not impact edibility).

Replacements

If preferred and feasible, we may offer a replacement instead of a refund, such as:

A new batch** replacement item delivered to you (for pre-orders or deliveries).
A store credit for a future purchase at our food truck or pop-up event.

Replacements are subject to availability and may not be possible for time-sensitive orders (e.g., event-specific items).

Non-Refundable Circumstances

We do not offer refunds or replacements for:

Items consumed or partially consumed.
Issues caused by improper storage or handling after purchase (e.g., leaving perishable treats in a hot car).
Subjective preferences (e.g., not liking the flavor or texture).
Orders picked up or delivered late due to customer delay.

4. Process for Requesting a Refund or Replacement

Contact Us: Reach out within the applicable timeframe (24 hours for in-person purchases, 48 hours for pre-orders/deliveries) via email, phone, or in-person.
Provide Details: Include your order number, receipt, or proof of purchase, a description of the issue, and photos (if applicable).
Verification: We may ask for additional information to verify the issue (e.g., returning the defective item for inspection, if safe to do so).
Resolution: We will process your refund or arrange a replacement within 5 business days of approving your request. Refunds will be issued to the original payment method, and replacements will be coordinated based on availability.

5. California Consumer Protections

As a California-based business, we comply with the California Consumer Legal Remedies Act (CLRA) and Business and Professions Code, which protect consumers from unfair or deceptive practices. Our refund policy is designed to be transparent and fair. If you believe we have not met our obligations, you may have additional rights under California law, including the right to seek remedies for misrepresentation or defective products.

For more information about your rights, you can contact the California Department of Consumer Affairs at (800) 952-5210 or visit www.dca.ca.gov.

6. Special Considerations for Mobile Food Businesses

As a mobile food business, we operate under unique constraints, including food safety regulations and the perishable nature of our products. Below are best practices we follow to ensure a fair and safe refund process:

Food Safety Compliance: Per California health codes (e.g., California Retail Food Code), we cannot accept returns of perishable items that have left our control unless they are defective or unsafe. This protects all customers from health risks.
Allergen Transparency: We clearly label allergens (e.g., nuts, dairy, gluten) on our menu, packaging, or Website. Refunds for allergen-related issues are limited to cases where we failed to disclose an allergen.
Event-Based Operations: For purchases at pop-up events or festivals, we prioritize immediate resolution at the point of sale to address issues before you leave the event.
Pre-Orders and Deliveries: For online orders, we ensure proper packaging to maintain quality during transport. Refunds for delivery issues are limited to cases where the damage was due to our error or carrier mishandling.
Customer Satisfaction: While we cannot refund for taste preferences, we may offer a discount or store credit as a goodwill gesture for first-time customers, at our discretion.

7. Contact Us

If you have questions about our Return and Refund Policy or need to request a refund or replacement, please reach out to us:

Email: info@alystreats.com
Phone: 951-243-4271
Mailing Address: Alyssa's Sweet Treats, 765 North Main Street, Suite 119, Corona, Ca 92878
In-Person: Visit our food truck or pop-up event (check our Website or social media for our schedule).

We are committed to resolving issues promptly and ensuring your experience with Alyssa's Sweet Treats is as sweet as our treats!